Traditionally, casino managers have increased through the ranks, often starting as Blackjack, or dice dealers, and then being promoted to a floor person, a pit manager, a shift leader, and a casino assistant manager.
Two trends have recently emerged.
First, as the game continues to proliferate through loose states and internationally, a number of gambling companies have experienced a dramatic shortage of qualified gaming managers.
To meet this challenge of human resources, management development programs have been created within these companies to create fast-track advancement programs.
Promus Corporation, Harrah’s gaming entertainment, division, has established two concepts to meet its needs: The President’s Associate Program and the William F. Harrah Institute of Casino Entertainment.
The Associate President’s program identifies / recruits MBAs who have experience of previous work (usually non-gambling) and place them in a general management development program that involves courses and seminars in the game, with the provision final at a casino property.
The William F. Casino Entertainment Harrah Institute places the current Promus managers without a gambling background in an intensified series of gaming seminars and training courses.
These individuals are subsequently put in various gambling operations.
Mirage Hotel / Casino offers an administration partnership program (MAP), where university graduates undertake a 1-1 / 2 year casino training program and then are placed in the management positions of game.
The second trend in business focuses on the number of casino workers who are returning to the classroom to secure a four-year or two-year degree.
The message is clear: the upward mobility in the organizational structure of today’s casino is being affirmed on education.
The casino assistant manager, as the job title suggests, works with the casino manager and can in fact achieve many of the routine aspects every day, allowing the casino manager to focus on long-range planning.
They are analogous to field marshals, directly supervising table games and gambling shaft operations. (a well refers to the physical configuration / position of twenty-one and Craps tables, etc.).
Many of the everyday gambling activities are handled by the capurno without the involvement of the casino manager.
Obviously, the capiturnno must be extremely knowledgeable in all aspects of gambling and exercise extraordinary judgment and business customer skills.
There are two components that offer control and balance on the casino manager.
The internal auditor and eye-in-the-sky (also known as casino surveillance) operate independently from the casino manager, with the former position reporting to the chief financial officer’s controller and the eye-in-the-sky which likewise signals to the owners.
Now, the internal auditing of auditor reviews and the standard ways of utilization followed in the casino to make sure all the prescribed accounting and internal control policies are being followed.
He or she is given the task of writing a formal plan that will create a free audit trail for gambling regulators.
The internal auditor is also given the responsibility for training all employees affected by the currency transaction provisions of the Bank’s Privacy Act and ensuring compliance with this federal law as applicable to financial institutions and gambling operations.
Surveillance performs surveillance of the camera over gambling operations in the casino. Operating from a highly secured surveillance room, this department uses advanced wide-angle lenses and zoom cameras to focus on employees and visitors, watching for scamming scams, channel manipulations and other illegal acts in the casino.
When suspected rockers are spotted, surveillance contacts gaming enforcement regulators, which work with surveillance and casino security guards to catch the perpetrator in the act.
The surveillance videotapes are then used as evidence in court to convict apprehended perpetrators.